1. DISA mail employs Microsoft Exchange and demands 100 percent CAC use from the https://net.mail.mil Outlook Internet App (OWA) web web page. Right here you will have your new account that is compatible with DoD EE.
two. Right after you have your CAC set up, you can log into army enterprise e-mail by going to https://internet.mail.mil which will give you the potential to access your account. If any error message seems at the time of attempting to access https://net.mail.mil, it indicates that your Enterprise E mail account either has some trouble or it is not but developed. Now you need to make contact with your helpdesk or your organization to figure out the estimated date of its creation.
3. If you can not access your account even soon after its creation, you can go to https://status.mail.mil (use your PIV cert or e mail) to establish the status of your DECC.
http://enterprise-email.org/not-receiving-any-new- email-mail-quota-mail-forwarding-email-alias/
http://enterprise-email.org/mail-quota-is-close-to- full-even-though-messages-have-been-deleted/
http://dcmo.defense.gov/publications/documents/7.%202014%20Army%20Report%20on%20Business%20Transformation%2013JAN14.pdf
4. As soon as you are on DoD Enterprise E mail, you can get all the emails that are presently in your AKO account by installing Outlook on your computer system and fixing AKO through IMAP. Make a PST and transfer the emails there. As an alternative, you can also forward all emails to your new mail.mil email address a single by a single.
5. Soon after the creation of your profile, you can update it by following these measures:
Enter the Defense Manpower Data Center (DMDC) MIL Connect page. The link is https://www.dmdc.osd.mil/milconnect. Sign in by clicking a red button shown on the ideal corner of the screen. Click OK.
Click the tab named CAC, then login.
Now click your NON E mail CAC certificate, and then press OK.
Now create your PIN, and then pick OK.
Click the tab named My Profile, pick Update, and then click View My Profile.
You will be provided with many sub tabs through which you can update your e mail addresses, snail mail address, telephone numbers of your contacts and your household, duty variety, and so on. It is to be noted that the whole staff of the army is expected to choose the field “U.S. Army Reserve Center.”
six. While you are accessing your e mail by way of OWA, if you face the error “HTTP/1.1 503 Service Unavailable,” it signifies that the exchange server is either overloaded or down. So you ought to attempt to access your e-mail later.
7. If you want to add your PIV cert to your CAC, and DISA has classified you as a Dual Persona(an Army Reserve soldier who is a DoD civilian as well, authorized to maintain two CACs) , then you can access your email as follows:
If you are working with Vista, Windows 7, or XP with ActivClientand Java, you can stick to this guide:
http://www.jbmhh.army.mil/Net/JBMHH/Master%20Files/images/TTP-DualPersonaPIVAuthCert.pdf
For alternate instructions and facts, check out this hyperlink:
https://www.dmdc.osd.mil/self_service/support/CAC_-_Activating_a_PIV_Authentication_Certificate.htm
8. To view your encrypted emails in OWA, make positive that you have S/MIME handle installed in your pc. This can be done by following these measures:
Click the Selections tab Pick See All, go to Settings, and you will see S/MIME Click on the tab Set up to install S/MIME control 9. You can have full help for your EE account regardless of whether you are at household, at operate, or at the Army Reserve Center. You can have help by following these directions:
When you are at household: You can speak to the Army Knowledge On the web enable desk at the number 866-335-2769.
When you are at work: You can contact the Army Enterprise Service Desk at the number 866-335-2769.
When you are at the Army Reserve: You can make contact with the assist desk at the quantity 855-55USARC or you can also pay a visit to from your Army Reserve computer.
10. To turn off or close the conversation view in OWA, you can go to the hyperlink http://kb.iu.edu/information/azwv.html or http://oit2.utk.edu/helpdesk/kb/entry/1669/ . It will guide you how you can do that.
Alternately, follow these actions:
Click on the drop-down arrow situated next to the Arrange tab.
Make positive the box noticed subsequent to the Conversation tab is unchecked.
You can check the box to revert back to your previous preference.
11. If you attempt to use OWA on Windows 7 (each 32 and 64bit), you might encounter the following error/message:
To settle this problem, you can set up the S/MIME offered in the Choices segment in your OWA account. If you are facing troubles installing S/MIME, then make certain that you have unchecked “Do not save encrypted pages to disk,” which is offered beneath the sub tab Tools in the Advanced tab.
12. To uncover out the mailbox space you are working with in OWA, you can hold your mouse more than your name in your mailbox folder.
NOTE: You may possibly need to do as follows:
13. Facing the error “This message can’t be decrypted “, is not a thing really serious. You can attempt to reopen the message when again working with OWA if you possess a smart card–based digital ID. You just want to insert the card. You will need to be sure that the e-mail address listed on your CAC is also present in your Exchange profile.
14. As soon as you get the notification that your account has been transferred to Enterprise Email from AKO, you can save all of your emails from AKO by following NETCOM’s TTP on Manual Exporting of AKO Email Data to Enterprise E-mail. You can obtain this file on AKO and in Word format.
15. If you are about to retire in the subsequent coming months, you can request NOT to be switched to mail.mil, if you want, by going to the link below to get suitable facts.
AKO to mail.mil transition page
https://www.us.army.mil/suite/web page/EnterpriseEmailTransition
16. In case you don’t want to migrate to mail.mil simply because you don’t have a laptop, or you use your nearby library to access your AKO e-mail, or even don’t possess a CAC reader, you can request a waiver by going to this hyperlink.
AKO to mail.mil transition page
https://www.us.army.mil/suite/web page/EnterpriseEmailTransition
17. If you want to update mil Connect (e.g., soon after becoming wedded to a different soldier) and are unable to get your facts to show up as you being the sponsor, then it might bring you up as a loved ones member. Comply with these actions:
Go to the sign-in page and choose the CACtab Click on Handle Account Click the Select Sponsor tab Click on your name, offered in the drop-down menu Click Save Click the alternative Continue to milConnect web-site, appearing on the next screen.
You are now in a position to login as oneself and revise the milConnect web page.
18. If you are being prompted for your PIN continuously when applying Windows 8’s constructed-in intelligent-card utility, then you must be conscious of that Windows 8’s built-in wise-card utility is deprived of the solution to retailer your PIN (like ActivClient does).
DISA (Enterprise E-mail) will normally ask you for your PIN. The only way out is installing Coolkey or CSSi. You can get information and facts associated to this on Windows 8’s assistance web page.
two. Right after you have your CAC set up, you can log into army enterprise e-mail by going to https://internet.mail.mil which will give you the potential to access your account. If any error message seems at the time of attempting to access https://net.mail.mil, it indicates that your Enterprise E mail account either has some trouble or it is not but developed. Now you need to make contact with your helpdesk or your organization to figure out the estimated date of its creation.
3. If you can not access your account even soon after its creation, you can go to https://status.mail.mil (use your PIV cert or e mail) to establish the status of your DECC.
http://enterprise-email.org/not-receiving-any-new- email-mail-quota-mail-forwarding-email-alias/
http://enterprise-email.org/mail-quota-is-close-to- full-even-though-messages-have-been-deleted/
http://dcmo.defense.gov/publications/documents/7.%202014%20Army%20Report%20on%20Business%20Transformation%2013JAN14.pdf
4. As soon as you are on DoD Enterprise E mail, you can get all the emails that are presently in your AKO account by installing Outlook on your computer system and fixing AKO through IMAP. Make a PST and transfer the emails there. As an alternative, you can also forward all emails to your new mail.mil email address a single by a single.
5. Soon after the creation of your profile, you can update it by following these measures:
Enter the Defense Manpower Data Center (DMDC) MIL Connect page. The link is https://www.dmdc.osd.mil/milconnect. Sign in by clicking a red button shown on the ideal corner of the screen. Click OK.
Click the tab named CAC, then login.
Now click your NON E mail CAC certificate, and then press OK.
Now create your PIN, and then pick OK.
Click the tab named My Profile, pick Update, and then click View My Profile.
You will be provided with many sub tabs through which you can update your e mail addresses, snail mail address, telephone numbers of your contacts and your household, duty variety, and so on. It is to be noted that the whole staff of the army is expected to choose the field “U.S. Army Reserve Center.”
six. While you are accessing your e mail by way of OWA, if you face the error “HTTP/1.1 503 Service Unavailable,” it signifies that the exchange server is either overloaded or down. So you ought to attempt to access your e-mail later.
7. If you want to add your PIV cert to your CAC, and DISA has classified you as a Dual Persona(an Army Reserve soldier who is a DoD civilian as well, authorized to maintain two CACs) , then you can access your email as follows:
If you are working with Vista, Windows 7, or XP with ActivClientand Java, you can stick to this guide:
http://www.jbmhh.army.mil/Net/JBMHH/Master%20Files/images/TTP-DualPersonaPIVAuthCert.pdf
For alternate instructions and facts, check out this hyperlink:
https://www.dmdc.osd.mil/self_service/support/CAC_-_Activating_a_PIV_Authentication_Certificate.htm
8. To view your encrypted emails in OWA, make positive that you have S/MIME handle installed in your pc. This can be done by following these measures:
Click the Selections tab Pick See All, go to Settings, and you will see S/MIME Click on the tab Set up to install S/MIME control 9. You can have full help for your EE account regardless of whether you are at household, at operate, or at the Army Reserve Center. You can have help by following these directions:
When you are at household: You can speak to the Army Knowledge On the web enable desk at the number 866-335-2769.
When you are at work: You can contact the Army Enterprise Service Desk at the number 866-335-2769.
When you are at the Army Reserve: You can make contact with the assist desk at the quantity 855-55USARC or you can also pay a visit to from your Army Reserve computer.
10. To turn off or close the conversation view in OWA, you can go to the hyperlink http://kb.iu.edu/information/azwv.html or http://oit2.utk.edu/helpdesk/kb/entry/1669/ . It will guide you how you can do that.
Alternately, follow these actions:
Click on the drop-down arrow situated next to the Arrange tab.
Make positive the box noticed subsequent to the Conversation tab is unchecked.
You can check the box to revert back to your previous preference.
11. If you attempt to use OWA on Windows 7 (each 32 and 64bit), you might encounter the following error/message:
To settle this problem, you can set up the S/MIME offered in the Choices segment in your OWA account. If you are facing troubles installing S/MIME, then make certain that you have unchecked “Do not save encrypted pages to disk,” which is offered beneath the sub tab Tools in the Advanced tab.
12. To uncover out the mailbox space you are working with in OWA, you can hold your mouse more than your name in your mailbox folder.
NOTE: You may possibly need to do as follows:
13. Facing the error “This message can’t be decrypted “, is not a thing really serious. You can attempt to reopen the message when again working with OWA if you possess a smart card–based digital ID. You just want to insert the card. You will need to be sure that the e-mail address listed on your CAC is also present in your Exchange profile.
14. As soon as you get the notification that your account has been transferred to Enterprise Email from AKO, you can save all of your emails from AKO by following NETCOM’s TTP on Manual Exporting of AKO Email Data to Enterprise E-mail. You can obtain this file on AKO and in Word format.
15. If you are about to retire in the subsequent coming months, you can request NOT to be switched to mail.mil, if you want, by going to the link below to get suitable facts.
AKO to mail.mil transition page
https://www.us.army.mil/suite/web page/EnterpriseEmailTransition
16. In case you don’t want to migrate to mail.mil simply because you don’t have a laptop, or you use your nearby library to access your AKO e-mail, or even don’t possess a CAC reader, you can request a waiver by going to this hyperlink.
AKO to mail.mil transition page
https://www.us.army.mil/suite/web page/EnterpriseEmailTransition
17. If you want to update mil Connect (e.g., soon after becoming wedded to a different soldier) and are unable to get your facts to show up as you being the sponsor, then it might bring you up as a loved ones member. Comply with these actions:
Go to the sign-in page and choose the CACtab Click on Handle Account Click the Select Sponsor tab Click on your name, offered in the drop-down menu Click Save Click the alternative Continue to milConnect web-site, appearing on the next screen.
You are now in a position to login as oneself and revise the milConnect web page.
18. If you are being prompted for your PIN continuously when applying Windows 8’s constructed-in intelligent-card utility, then you must be conscious of that Windows 8’s built-in wise-card utility is deprived of the solution to retailer your PIN (like ActivClient does).
DISA (Enterprise E-mail) will normally ask you for your PIN. The only way out is installing Coolkey or CSSi. You can get information and facts associated to this on Windows 8’s assistance web page.